Ordering Info

You will receive a confirmation of your purchase within 24 hours. Orders typically take three business days* to process. Please factor in this time in addition to shipping estimates. Orders are processed from Monday to Friday - 9:00 am to 7:00 pm.
*It usually takes an extra 3 to 5 days for orders placed during a sale to be processed.
Orders placed after 9:00am PST will begin processing the following business day.

We quote our prices in Canadian dollars.


Taxes will be added to your order based on your shipping address


Visa, MasterCard, American Express, and Visa debit cards are all accepted. When your credit card information is transmitted to us, it is encrypted and stored in a secure environment. We do not keep permanent records of your credit card information for security reasons.


All of our orders come with a free Lulu Souto jewelry box. Send us your order number if you'd like us to include a note or additional packaging.

There are no receipts included in the box - they will be emailed to you separately, so if it is a gift, don't worry!


Our stock listing is up to date as much as we can. However, if stock availability changes, we'll send you an email with an estimate of restocking time.