Return Policy

Thank you for shopping at Lulu Souto International. Please review our return policy carefully before making your purchase:

  1. All Sales Final:
  • All items purchased from Lulu Souto International are considered final sale.
  • We do not accept returns or exchanges for reasons such as change of mind, wrong size, or style preference.
  1. Exceptions for Manufacturer Defect:
  • We understand that sometimes manufacturing defects may occur.
  • If you receive an item with a manufacturing defect, please contact us within 90 days from the date of purchase, please contact hello@lulusouto.com.
  • To be eligible for a return or exchange due to a manufacturing defect, the item must be unused and in its original condition.
  1. How to Initiate a Return for Manufacturer Defect:
  • If you believe your item has a manufacturing defect, please contact our customer service team immediately.
  • You will be required to provide proof of purchase, such as a receipt or order confirmation, along with clear photos or a detailed description of the defect.
  1. Evaluation and Resolution:
  • Once we receive your return request and necessary information, we will evaluate the defect.
  • If the defect is confirmed, we will offer a replacement for the defective item, subject to availability, or a refund of the purchase price.
  • If the item is no longer available for replacement, we will provide a full refund to the original payment method used for the purchase.
  1. Return Shipping:
  • If your return is approved due to a manufacturing defect, we will provide instructions on how to return the item at our expense.
  • Please do not return any items without contacting us first to obtain authorization and instructions.
  1. Non-Eligibility for Return or Exchange:
  • Items that do not meet the criteria outlined above, including those returned without authorization or after the 90-day period, will not be eligible for return or exchange.
  • We reserve the right to refuse returns that do not comply with our return policy.
  1. Contact Us:
  • If you have any questions or concerns regarding our return policy, or if you need assistance with a return due to a manufacturing defect, please contact our customer service team.
  • You can reach us via email or phone during our business hours, and we will be happy to assist you.

We appreciate your understanding of our return policy. By making a purchase with us, you agree to abide by the terms outlined above. Thank you for choosing Lulu Souto International for your shopping needs.Top of Form