Shipping Policy

Thank you for choosing Lulu Souto International.  We strive to provide you with a seamless shopping experience, including efficient shipping services. Please take a moment to review our shipping policy:

1. Shipping Cost Responsibility:

• The shipping cost is the responsibility of the customer.
• Shipping costs will be calculated and added during the checkout process based on the delivery address provided.

2. Shipping Methods and Carriers:

• We partner with reliable carriers to ensure prompt delivery of your orders( Chit Chats, Canada post and USPS).
• Available shipping methods may vary based on your location and the items in your order.

3. Estimated Delivery Time:

• Delivery times may vary depending on the shipping method selected, your location, and other factors.
• Estimated delivery times will be provided during the checkout process.

4. Pickup Option:

• We offer a pickup option exclusively for customers located in Vancouver, BC, Canada.
• If you choose the pickup option, you will be provided with instructions on how to collect your order.

5. International Shipping:

• We partner with reliable carriers to ensure prompt delivery of your orders.

6. Tracking Information:

• Once your order has been shipped, you will receive a confirmation email containing tracking information, if applicable.
• You can use this information to track the status of your delivery.

7. Shipping Restrictions:

• Certain items may be subject to shipping restrictions due to size, weight, or other factors.
• We will inform you of any shipping restrictions during the checkout process.

8. Shipping Address Accuracy:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

9. Shipping Cost Calculation:

• Shipping costs are calculated based on factors such as the weight and dimensions of the package, as well as the delivery destination.
• The calculated shipping cost will be displayed to you during the checkout process before you complete your purchase.

10. Contact Us:

• If you have any questions or concerns about our shipping policy or your order's delivery, please don't hesitate to contact us.

By completing your purchase with us, you agree to adhere to the terms outlined in this shipping policy. We appreciate your understanding and cooperation. If you require any further clarification or assistance, please feel free to reach out to us.